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1. Personal information we may collect

Depending on the service requested, MCWA may collect information such as your name, contact details, identification or employment-related information, information contained in documents submitted to us, and other information reasonably necessary to respond to your enquiry or provide an agreed service.

Where information relates to a workplace, employment, disciplinary, grievance, CCMA or stakeholder matter, such information may be treated as confidential and will only be processed for legitimate and relevant purposes.

2. How we use personal information

MCWA may process personal information to:

• respond to enquiries and requests for assistance;
• assess and provide requested services;
• communicate with clients regarding their enquiries or services;
• prepare or review workplace-related documentation;
• administer quotations, payments and records;
• comply with applicable legal and regulatory obligations;
• maintain appropriate business and service records; and
• improve the quality and effectiveness of our services.

MCWA will not use personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.

3. Disclosure of information

MCWA will treat client information as confidential and will not disclose personal information to third parties unless disclosure is reasonably necessary to provide an agreed service, is authorised by the data subject, or is permitted or required by law.

Where third-party service providers are used to process information on MCWA's behalf, reasonable measures will be taken to ensure that personal information is appropriately protected.

4. Protection and retention

MCWA will take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, alteration, disclosure or destruction.

Personal information will not be retained for longer than is necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

5. Your rights

Subject to applicable legal requirements and limitations, you may have the right to:

• request access to personal information held about you;
• request correction or updating of inaccurate or incomplete information;
• object to certain forms of processing;
• request deletion or destruction of personal information where legally applicable; and
• raise a complaint regarding the processing of your personal information.

Requests relating to personal information should be directed to MCWA using the contact details provided on this website.

6. Direct marketing

MCWA will respect applicable requirements relating to unsolicited electronic communications and direct marketing. Where consent is required, MCWA will obtain such consent before undertaking the relevant direct marketing activity.

7. Website communications and WhatsApp

Where you contact MCWA through the website, email, telephone or WhatsApp, information contained in your communication may be processed for the purpose of responding to your enquiry and, where applicable, providing the requested service.

Clients are encouraged not to send unnecessary sensitive personal information through an initial website enquiry or WhatsApp message. Where detailed documentation is required, MCWA will advise you on the appropriate method of submission.

8. Third-party websites and services

The MCWA website may contain links to third-party websites, resources or services. MCWA is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy notices of those third parties before providing personal information.

9. Changes to this notice

MCWA may update this Privacy & POPIA Notice from time to time to reflect changes in its services, information-processing practices or applicable legal requirements. The latest version published on this website will apply.

10. Contact

For privacy-related enquiries or requests concerning your personal information, please contact:

Mogale Compliance & Workplace Assistance (MCWA)
Website: mogalecompliance.co.za
Email: ndalapolelo9@gmail.com
WhatsApp/Telephone: +27 82 079 0367

This Privacy & POPIA Notice should be read together with MCWA's Terms of Service and any other applicable notices published on this website. Last updated: September 2026.